Collection and Use of Information
While you are visiting our web site or using our software, we may collect and use different types of information about you. This information is used only for fast and efficient rendering of our products and services to our customers. In addition, we may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications.
Personal Information We Collect
We gather the following data from our customers:
Information Provided by You
You will be required to provide your Personal Information at our website or in any other way.
This information is:
- Login and password;
- Contact details (such as email address);
- Billing information (such as credit card number and its expiry date);
You can create a Kromtech/MacKeeper account using sign-in services such as Facebook Connect. These services will authenticate your identity and provide you with an option to share certain personal information with us such as your name and email address to pre-populate our sign up form.
Information provided by you will be used only for:
- creation of account where you will be able to manage Kromtech product licenses;
- customer support CRM system;
- emails informing about news, updates etc.
This data enables fast and efficient rendering of our products and services to our customers. In addition, it is used for communication purposes, such as notifying you about product updates or special offers.
User information is not complemented by information from other sources.
Once you purchase our software, the information collected by our software is linked to your personal information and can be used to handle any technical, product, or customer support requests that you may send to us.
The user is able to correct material inaccuracies in Personally Identifiable Information, such as account or contact information, in their Kromtech account.
Information Collected Automatically
In addition to information you enter yourself, we may collect some information automatically for optimizing your experience when using our product and improving the product itself, including but not limited to:
- User configuration information;
- IP addresses;
- Browser information.
During registration of a Kromtech account we will also collect such information as name, email and phone number.
This data is used for the following purposes:
- Finding out how many people visit our website and how frequently;
- Learning how many people use our products and services;
- Finding out which products and services are used more frequently than others;
- Collecting some other statistical information.
Collecting Information from Children
Company’s website or services are not directed to children. We may not knowingly collect any personally identifiable information from children under 13 years of age.
If you are under 13 years of age, then please do not use or access our product and services at any time or in any manner. Company reserves the right to delete this information if it learns that Personally Identifiable Information of children under the age of 13 has been collected on the services without parental consent. If you are a parent or guardian and discover that your child under the age of 13 has obtained an account on our services, then you may contact our Customer Support at email@example.com and request to delete that child’s personal information.
Information collected via MacKeeper:
- Email address;
- IP address;
- Information about your Mac (Mac OS version, Mac’s model and serial numbers, MAC address, overall system information);
- Information about your apps (e.g. versions, size, date of last update, etc.);
- Results of Find & Fix scan.
Collected information is used for:
- Registration of the MacKeeper/Kromtech account;
- Proper functioning of MacKeeper;
- Supplying you with a list of recommended fixes/software updates.
In case if you want to delete your Kromtech account please contact our Customer Support.
Anti-Theft is one of security features of MacKeeper. By default Anti-Theft is disabled. In case you enable Anti-Theft service it will automatically collect your computer's IP address and its geographical position every hour.
You can report your computer STOLEN or LOST on your Kromtech account, in open Anti-Theft tab. Then it will collect IP address, track location, trace-route and make snapshots using the built-in iSight camera or any external camera every five minutes.
Automatically gathered data collected by the Anti-Theft service is completely anonymous. Therefore even if it is revealed to some third parties, this won’t affect your privacy.
Information Collected via Email:
Occasionally you will receive customer satisfaction surveys via email where you will be asked to provide us with your opinion and some additional personal information. It will be used solely by us for our internal usage to improve our products and services, overall, making your user experience better.
Information Provided by Third Parties:
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. In the event you terminate relationship with Kromtech, we will still retain your information in our databases. If you wish to cancel your account or request that we no longer use your information to provide you services contact our Customer Support.