Terms & Conditions

Last updated: January 23, 2017

These are the Terms and Conditions (“Terms” or “Agreement”) that apply to the use of the Kromtech Account http://account.mackeeper.com/.

Please read them carefully because they form a legal agreement between you (either an individual or a legal entity) and Kromtech Alliance Corp., with its principal office at MDE’s Building, 1st Floor, Road Town, Tortola, British Virgin Islands (hereinafter referred to as “Kromtech”) (each a “Party” and together, the “Parties”) for the use of MacKeeper™.

YOUR KROMTECH ACCOUNT

Only persons aged 13 years or older can create Kromtech account. You represent and warrant that if you are an individual, you are at least 13 years old, you are of legal age to agree to this agreement or you have your parents’ permission to do so, and that all registration information you submit is accurate and truthful.

If you register for an account on the Kromtech Website, you will be required to provide your email address and a password, which we will store in order to create an individual user account for you. To protect your Kromtech Account, keep your password confidential. You are responsible for the activity that happens on or through your Kromtech Account.

This information will only ever be used by the Company. The Company will not contact you other than to send you, Mac Tutorials, Exclusive Mackeeper Offers, Insider Deals, Newsletters. You can change your subscription preferences or unsubscribe directly from any MacKeeper letter you don't like anytime.

USING YOUR ACCOUNT

You may use Kromtech account for:

  1. Activation of your MacKeeper license;
  2. Transferring your License from one of your computers to another through your Kromtech account and use MacKeeper™ only on one computer at once;
  3. Anti – Theft activation;
  4. Checking your Mac products;
  5. You can ask any IT questions your personal geek;

PRIVACY PROTECTION

Kromtech’s privacy policy http://account.mackeeper.com/privacy explains how we treat your personal data and protect your privacy when you use our Services. By using our Services, you agree that Kromtech can use such data in accordance with our privacy policies.

LIMITATION OF LIABILITY

YOU ACKNOWLEDGE AND AGREE THAT TO THE FULLEST EXTENT PERMISSIBLE BY LAW NEITHER Kromtech NOR ANY OF ITS AFFILIATES, ITS OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, SUPPLIERS, LICENSORS AND CONTRACTORS SHALL BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND, DIRECT OR INDIRECT, INCLUDING, BUT NOT LIMITED TO COMPENSATORY, CONSEQUENTIAL, INCIDENTAL, DIRECT, INDIRECT, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, IN CONNECTION WITH OR ARISING FROM USE OF Kromtech’s products OR OTHERWISE IN CONNECTION WITH THIS LICENSE. IN ALL CASES, Kromtech's ENTIRE LIABILITY UNDER ANY PROVISION OF THIS LICENSE SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID ALLOCABLE TO THE ASSOCIATED SOFTWARE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF OR CERTAIN LIMITATIONS ON DAMAGES AND REMEDIES. ACCORDINGLY, SOME OF THE EXCLUSIONS AND LIMITATIONS DESCRIBED IN THIS LICENSE MAY NOT APPLY TO YOU.

LICENSE CODE

Kromtech may issue a License Code or License Key to you, which you may need to activate MacKeeper under the terms of the Commercial License. Kromtech and its subsidiaries and distributors may link the said License Code or License Key to you personally. Any given License Code or License Key is considered for your usage only and may not be distributed, published or otherwise communicated to third parties by you, unless permission to do so is granted to you in writing by Kromtech.

TERM AND TERMINATION

A. Term

The Terms commences on the date you first indicate your acceptance of these terms, and will continue in effect until otherwise terminated in accordance with this Agreement.

B. Termination by You

At any time you can unsubscribe from any Kromtech notification emails. Also you are able to correct material inaccuracies in Personally Identifiable Information, such as account or contact information at Kromtech account. If you want to delete your account, your personal information that is stored in our databases or want to opt-out of our services, please contact with our Customer Support.

C. Termination by Kromtech

These Terms are effective until terminated. Without prejudice to any other rights, Kromtech may immediately terminate these Terms if you fail to comply with any terms of this Agreement. In such event you must cease all use of Kromtech’s Products and destroy all copies of Kromtech’s Products that are in your possession. Inaction of Kromtech to terminate this Agreement after you fail to comply with any of the terms set out in this Agreement does not imply a waiver of any kind of the rights reserved by Kromtech under this and other provisions.

REBILL

A Rebill is an automatic extension of a subscription based on your initial agreement to the terms and conditions set forth at the MacKeepe checkout page. All details concerning the Rebill could be clarified with the MacKeeper Customer Support Service.

DISCOUNTS

You may be granted with a discount coupon that gives you the right to purchase a license by a lower price than the one originally announced. The coupon is valid within one time purchase of a license and is not applicable for extending the subscription.

You may also be provided with a discount given out by our Customer Support Agent. In this case, the discount is given only once and you may not submit a request for a discount again.

The logics of the Refund Policy set forth in this agreement also applies to refunding a license purchased with any type of discount.

REFUND POLICY

Kromtech values any feedback from the customers and does everything to fix all possible issues. However, if you are still not satisfied with our products and services and may require a refund, please get acquainted with our refund policy.

Please note that buying licensed software confirms the customers’ awareness about all features and functionality of the product, as they should have already examined EULA, information and description about the software on the official website.

Refunds are given only in case of problems directly related to our product. If there are direct proofs of issues with our software, for example, error messages or screenshots, and these issues cannot be resolved by our customer support department, the customer has the right to receive a refund. Refunds are not given in case of general computer problems not related to our software.

In case our software has become a reason of a technical breach of your computer device, and there is enough evidence and proof on this matter, we may consider giving you a refund of the inflicted damage. After receiving a refund request concerning a technical infringement our Customer Support Agents require from 1 to 3 business days to give an initial response. After receiving all the relevant evidence and proofs our Customer Support Agents require from 1 to 10 days to process the received material and give a qualified response.

Terms and conditions of a refund vary depending on a purchased type of subscription:

A. 24 (twenty-four)-month / 2 (two)-year subscription.

According to this type of subscription a partial refund is given in compliance with the refund policy set forth herein for the ‘unused part of a purchased subscription license’.

B. 12 (twelve)-month / 1 (one)-year subscription.

According to this type of subscription a partial refund is given in compliance with the refund policy set forth herein for the ‘unused part of a purchased subscription license’.

C. 6 (six)-month subscription.

According to this type of subscription a partial refund is given in compliance with the refund policy set forth herein for the ‘unused part of a purchased subscription license’.

D. 1 (one)-month subscription.

According to this type of subscription a (partial) refund is given in compliance with the refund policy set forth herein for the ‘unused part of a purchased subscription license’.

E. Definitions

E.1.

An ‘unused part of a purchased subscription license’ is a certain amount of months (days) counted out beginning from the moment you have officially requested a refund until the expiration date of the subscription. In case of a 1 (one)-month subscription the ‘unused part of a purchased subscription license’ counts if you have been using the license for over 14 (fourteen) full days. If the license has been used for less than 14 (fourteen) full days you will be granted with a full refund covering the price of a 1 (one)-month subscription license. In case of a 24 (twenty-four)-month, 12 (twelve)-month or 6 (six)-month subscription the ‘unused part of a purchased subscription license’ counts beginning from the moment you have requested a refund until the expiration date of the subscription. Terms of a 1 (one)-month subscription refund policy also apply to 24 (twenty-four)-month, 12 (twelve)- and 6 (six)-month subscription refund policies.

NOTE THAT: if you have made a request for a refund during but not exceeding the first 14 (fourteen) full days of the month of request we grant you with a partial refund that covers the price of the subscription including the month of request. If you have made a request for a refund after the first 14 (fourteen) full days of the month of request we grant you with a partial refund that covers the price of the subscription NOT including the month of request. A request for a refund is valid only during the purchased subscription period.

E.2.

‘Month of request’ is a month when the actual request for a refund is conducted.

F

The calculation of the amount of money needed for a refund is executed by our customer support department based on a specific algorithm that can be clarified with our Customer Support Agents.

Before requesting a refund, the customer must inform our customer support department of any issues that may arise in relation to our software. Refunds are given ONLY in case of contacting our support team and sending a request in written form via email. The email address where the request should be sent will be provided to you by one of our Customer Support Agents. Our customer support department is obliged to do their best to fix the problem. If they confirm that the software problem cannot be fixed, a refund will be given. The company is not responsible for any independent actions taken by the customer or help from any third parties.

After submitting a refund request to our Customer Support Agent it will be reviewed and processed, unless a refund can not be performed due to the terms and conditions set forth herein. In this case the customer will be notified via email or phone as soon as possible.

The company provides the customers with all possible kinds of support, including manuals, email support, phone support, live chat etc. Therefore if the customer did not follow the instructions, used incorrect setup or refused to use our customer support service, the company has the right to decline the refund request.

If the software is purchased via the Internet, it does not include any physical storage media. Refunds are not given in case of ignorance of this fact.

Inability to download the software is not an argument for the refund. The customer can have Internet or computer problems not related to our product. If the customer is unable to download the software, they must contact our customer support department.

Once the refund is given, further usage of the software becomes illegal and all granted licenses of MacKeeper or other Kromtech’s Products render null and void; therefore the customer must uninstall the program. In addition, all registration data will be immediately blocked, and the refunded customer will not be able to use the updates.

Refunds are processed from 1 to 3 weeks - the amount of time needed by the bank to process the payment.

In case of double charge due to circumstances beyond the customer’s control, and if the fact thereof is confirmed, the company is obliged to give the refund upon the per customer’s request.

All processing fees are non-refundable.

The customer has no right to request a refund for additional customer support service orders that:

  • had been fully used but the quality was claimed as unsatisfactory;
  • were partly used;
  • were not used at all.

COPYRIGHT AND RESTRICTIONS

All title, ownership rights and intellectual property rights in and to the Content and Services and any and all copies thereof, are owned by Kromtech or its licensors. All rights not specifically granted by Kromtech are reserved by Kromtech. You agree not to modify, adapt, translate, reverse engineer, decompile, disassemble, or otherwise attempt to reveal the inner workings or modify the functionality of software. Kromtech is willing to provide you with the necessary information to be able to perform tasks regarding compatible programming at reasonable terms. You agree not to remove any label indicating that Kromtech is the subject of copyright and other intellectual, industrial or proprietary rights of Kromtech and/or third parties.

GOVERNING LAW AND JURISDICTION, JURY TRIAL WAIVER

This Agreement shall be governed by the Law of England. Unless any alternative dispute resolution procedure is agreed between the parties, the parties agree to submit to the exclusive jurisdiction of the Courts of England in respect of any dispute which arises out of or under this Agreement. English courts will deal with any legal proceedings between the parties. All dealings will be in English.

CHANGES TO THESE TERMS AND CONDITIONS

We will keep you up to date about any possible changes to our Terms. As soon as such changes occur, we will inform you via email and/or via our website.

QUESTIONS?

If you have any questions, comments or suggestions, you may contact Kromtech in writing at Germany, 50667 Cologne, Richmodstrasse 6, Office 430 or by contacting our Customer Support at support@mackeeper.com.

Need help?
Start live chat